About ICE36 Casino – Who We Are

Our Story and Who Operates Us

We are operated by Skill on Net Ltd, registered in Malta under company number C50024, with offices at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120. As part of the Skill on Net family, ICE36 Casino benefits from years of industry expertise, robust technology infrastructure, and a deep commitment to player protection standards. Our Gambling Commission licence is publicly verifiable – you can check our credentials directly at registers.gamblingcommission.gov.uk/39326 at any time.

We launched in 2020 with a clear mission: to create a best-in-class UK casino site that combines a massive game library with responsible, player-first values. Today, ICE36 Casino operates exclusively for the British market, with all figures displayed in pound sterling, a cashier tailored to UK payment preferences, and customer support delivered entirely in English.

What We Offer Our Players

At ICE36, we're proud of the breadth and depth of what we bring to the table. Here's a snapshot of the experience you can expect when you join us:

• 5,000+ games across slots, live casino, roulette, blackjack, scratch cards, Slingo, and video poker
• 2,000+ slot titles including iconic names like Book of Dead, Gates of Olympus, Sweet Bonanza, Rainbow Riches, and Big Bass Bonanza
• Live casino powered by Playtech and Evolution, with tables including Lightning Roulette, Crazy Time, Immersive Roulette, and our own branded Azure and Studio21 tables
• Progressive jackpots featuring titles such as Genie Jackpots Megaways and The Flintstones Rocky Riches Jackpot King
• Slingo games including Slingo Rainbow Riches, Slingo Reel King, and Book of Slingo
• Scratch Cards – the digital version of the classic paper scratch card, playable instantly on screen
• Desktop and mobile play, plus native apps available on both the App Store and the Play Store (subject to region)

Our Welcome Bonuses

When you join ICE36 Casino for the first time, we want to make sure you feel rewarded from the very first deposit. We offer two separate first-deposit welcome offers, each requiring a minimum deposit of just £10:

At ICE36 Casino, we keep wagering requirements transparent. The maximum bet while clearing a bonus is 10% of the bonus amount (minimum £0.10) or £5, whichever is lower. Progress is tracked through our bonus redeem points system, visible under Cashier, Active Bonuses in your personal area. For a full breakdown of current offers, visit our ICE36 bonus page.

Ongoing Promotions and Rewards

Our relationship with players doesn't end after the welcome offer. Here at ICE36, we run a full calendar of ongoing promotions designed to reward loyalty and keep every session feeling fresh:

• Prize Twister – every Tuesday, a qualifying deposit earns you a free spin on our prize wheel, with guaranteed prizes including free spins, bonus credit, and cash. The jackpot prize reaches up to £25,000.
• Daily Picks – a personalised offer feed of free spins, deposit bonuses, and exclusive promotions, claimed directly from your side menu once you're logged in.
• Daily Slots Tournaments – including free-to-enter freerolls and deposit-qualifying events, with extra tournaments running during holidays and special occasions.
• Golden Chips – a Playtech feature that lets you play like a pro at our live table games, awarded through our Rewards and Daily Picks sections.

Our VIP Club

For our most dedicated players, ICE36 Casino offers an exclusive six-tier VIP Club. Membership is invitation-only – keep an eye out for your email invite – and it's open to all players regardless of experience level. Our VIP tiers are:

1. Bronze (0–400 monthly VIP points)
2. Silver (401–1,000 monthly VIP points)
3. Gold (1,001–2,000 monthly VIP points)
4. Platinum (2,001–20,000 monthly VIP points)
5. Diamond (20,001–80,000 monthly VIP points)
6. Red Diamond (80,001+ monthly VIP points)

At ICE36, our VIP members enjoy a personal account manager, faster payouts, exclusive tournaments, special monthly bonuses, a birthday bonus, and access to events you won't find anywhere else. We evaluate VIP status monthly, and our Diamond and Red Diamond tiers are specifically designed for high rollers seeking a premium experience. Please note that VIP account management benefits are subject to an assessment of your financial circumstances, in line with our responsible gambling commitments.

Banking – Deposits and Withdrawals

We've built our cashier specifically for the British market. At ICE36 Casino, you can fund your account using the following methods:

• Visa
• Mastercard
• PayPal
• Trustly
• Paysafecard
• Apple Pay

The minimum deposit is £10. Our withdrawal process is managed carefully to protect your funds and ensure compliance – document verification is typically completed in under 12 hours, and we'll send you automated emails confirming receipt and status of any documents you upload. If you haven't heard from us within 48 hours, our support team is always on hand to help.

Responsible Gambling – Our Commitment to You

Here at ICE36 Casino, responsible gaming isn't an afterthought – it's built into everything we do. We require all players to verify their accounts by uploading documents through Cashier, Account Settings, Upload Documents. Our Safer Gambling Team monitors activity continuously, and where we identify signs of gambling-related harm, we act quickly to protect the player.

We operate a shared self-exclusion policy across all SkillOnNet brands. If you place a self-exclusion on any account under our licence, it applies to ICE36 Casino too. We take this seriously – your safety always comes before anything else.

Customer Support

We know that questions don't always arise at convenient times, which is why our ICE36 support team is available for extended hours every day. You can reach us through:

• Live Chat: Available 06:00 to 00:00 GMT
• Email: support@ice36.com
• Contact Form: Available on our website

Our team operates in English and is trained to handle everything from bonus queries and payment questions to account verification and responsible gaming support. We aim to resolve every enquiry promptly and professionally.