Responsible Gaming at ICE36 Casino

Our Commitment to Safe Play

Here at ICE36 Casino, we understand that for a small number of people, gambling can become problematic. We take that reality seriously. Our Safer Gambling Team monitors player behaviour continuously, using an automated system and dedicated staff to identify signs of potential harm. Where strong indications of gambling-related harm are detected through our customer interaction monitoring framework, we may immediately restrict an account from further deposits and gameplay while we assess the situation. Our priority is always the safety and wellbeing of our players — above any commercial consideration.

We at ICE36 Casino operate under strict Gambling Commission guidelines, and our responsible gaming framework is built to meet and exceed those standards. From the moment you sign up, you have access to a full suite of tools designed to give you meaningful control over your gambling activity.

Tools We Provide to Keep You in Control

At ICE36 Casino, we give you direct access to a range of practical self-management tools. You can activate and adjust these at any time through your account settings or by contacting our support team.

• Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit. Once lowered, the new limit takes effect immediately. Increases require a cooling-off period in line with Gambling Commission requirements.
• Session Time Limits — Control how long you spend on our platform in a single session. When your limit is reached, you will be logged out automatically.
• Reality Checks — Receive regular on-screen reminders of how long you have been playing and how much you have wagered during your current session.
• Loss Limits — Define a maximum amount you are comfortable losing over a set period. We will prevent further play once that threshold is reached.
• Cool-Off Period — Take a short break from gambling at ICE36 Casino for a defined period — from 24 hours up to 6 weeks — without permanently closing your account.
• Self-Exclusion — If you feel you need a longer break, we offer self-exclusion for a minimum of 6 months. This is a serious step, and once activated it cannot be reversed until the exclusion period has ended.

Self-Exclusion at ICE36 Casino

We at ICE36 Casino want you to understand the full scope of our self-exclusion policy. Because we operate as part of the Skill on Net Ltd portfolio, a self-exclusion placed on your ICE36 Casino account applies across all accounts held under the same licence. This means that if you self-exclude here, you will also be excluded from other SkillOnNet brands — and vice versa. If you attempt to register a new account at ICE36 Casino while a self-exclusion is active, you will receive a self-exclusion message and your registration will not be accepted.

We strongly encourage any player who feels they are losing control of their gambling to use our self-exclusion tool without hesitation. You can activate self-exclusion directly from your account or by contacting our support team at support@ice36.com. Our team is available via live chat from 06:00 to 00:00 GMT and will assist you immediately.

How We Identify and Respond to Problem Gambling

Our automated monitoring systems at ICE36 Casino track a wide range of behavioural indicators that may signal gambling-related harm. These include sudden changes in betting patterns, significant increases in deposit frequency, extended session lengths, and attempts to chase losses. When our systems or our Safer Gambling Team identify these signals, we will make direct contact with you and may apply temporary account restrictions.

In certain cases, we at ICE36 Casino may require you to provide Funding Evidence before lifting withdrawal restrictions. This process is designed to ensure that the money you use to play comes from legitimate sources and that you are protected from excessive spending. Document checks are typically completed within 12 hours, and we will send you an automated confirmation email when documents are received, followed by a second email with their status. If you have not heard from us within 48 hours, please get in touch.

Protecting Younger Players

At ICE36 Casino, we have a zero-tolerance policy toward underage gambling. All players are required to verify their identity, and our platform is strictly for adults aged 18 and over. We strongly recommend that anyone who shares a device with minors makes use of third-party parental control software to prevent access to gambling websites. Tools such as GamBan, Net Nanny, and Gamblock can provide an additional layer of protection at the device or network level.

Recognising Problem Gambling – Warning Signs

We at ICE36 Casino want every player to be able to recognise the warning signs of problem gambling. Ask yourself the following questions honestly:

• Do you gamble with money set aside for essential expenses such as rent or food?
• Do you find yourself chasing losses by continuing to play after losing?
• Do you feel anxious, irritable, or restless when you are not gambling?
• Have friends or family expressed concern about your gambling habits?
• Do you lie about or hide the amount of time or money you spend gambling?
• Do you gamble to escape stress, anxiety, or other emotional difficulties?
• Have you tried to stop or cut back on gambling and found it difficult?

If you answered yes to any of the above, we encourage you to use our responsible gaming tools immediately and to reach out to one of the independent organisations listed below. At ICE36 Casino, we would rather you take a break and come back to us in a healthier place than continue to play when gambling is no longer fun.

Independent Support Organisations

We at ICE36 Casino work alongside a number of trusted independent organisations that provide free, confidential support to anyone affected by problem gambling. We encourage you to contact them directly if you need help.

GAMSTOP – National Self-Exclusion

In addition to the self-exclusion tools available directly through our ICE36 Casino account settings, we strongly recommend registering with GAMSTOP. GAMSTOP is the UK's national self-exclusion scheme and will prevent you from accessing all gambling websites and apps operated by companies licensed in Great Britain — including ICE36 Casino. It is free to use, takes effect within 24 hours, and can be set for 6 months, 1 year, or 5 years.

Our Responsible Bonus Policy

We at ICE36 Casino have embedded responsible gaming principles directly into our bonus framework. Our Bonus Policy includes a gambling-harm override clause: where our customer interaction monitoring framework identifies strong indications of gambling-related harm, we may immediately restrict an account from further deposits and gameplay and assess whether to prevent or allow completion of any bonus already in progress. Keeping you safe always takes precedence over promotional activity. For more information about our promotions, visit our ICE36 bonus page.