ICE36 Cookie Policy

At ICE36, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them at ice36.co.uk, and what choices you have regarding their use. By continuing to use our site, you agree to our use of cookies as described in this document. If you have any questions, please contact us at support@ice36.com.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone or tablet — when you visit a website. Here at ICE36, we use cookies to help our site function correctly and to improve your overall experience. Cookies allow us to remember your preferences, keep you logged in to your account, and understand how you interact with our platform. They do not contain any personally identifiable information on their own, but they may work alongside other data we hold about you.

In addition to cookies, we may also use similar technologies such as web beacons, pixels and local storage objects. For the purposes of this policy, we refer to all of these collectively as "cookies."

How We Use Cookies at ICE36

Our ICE36 platform uses cookies for a variety of purposes that fall into several broad categories. These purposes range from keeping the site running smoothly to helping us understand which parts of the experience you enjoy most.

Strictly Necessary Cookies

We use strictly necessary cookies to operate the core functions of ice36.co.uk. Without these cookies, services such as the ICE36 login process, your account session, the cashier, and access to games cannot function. These cookies cannot be disabled, as they are essential to our service.

• Maintaining your logged-in session so you do not need to sign in repeatedly
• Enabling secure access to the ICE36 casino app and browser-based platform
• Processing deposits and withdrawals through our cashier
• Applying responsible gambling settings and self-exclusion controls to your account
• Remembering your cookie consent preferences

Functional Cookies

We place functional cookies on your device to remember choices you make and personalise your experience. These cookies help us deliver a smoother, more tailored journey across our ICE36 casino online platform.

• Remembering your preferred language and regional settings
• Storing your game lobby preferences and recently played titles
• Recognising your device when you return, so we can restore your session quickly
• Supporting features such as Daily Picks and your personalised bonus feed

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors use ice36.co.uk. This data helps us identify which pages and games are most popular, where technical issues arise, and how we can improve the overall ICE36 experience. The information collected by these cookies is aggregated and does not directly identify you.

• Tracking page load times and site errors so we can fix them promptly
• Measuring how users navigate between game categories such as slots, live casino and Slingo
• Counting visits to the ICE36 casino app download page and related support content
• Analysing the effectiveness of our promotions, including ICE36 free spins offers and bonus code campaigns

Marketing and Targeting Cookies

We and our trusted third-party partners may use marketing cookies to show you relevant advertisements and promotional content, both on our site and on external platforms. At ICE36 Casino, we aim to ensure that any marketing you see is relevant to your interests. These cookies track your browsing activity across websites to build a profile of your interests.

• Delivering personalised promotions related to the ICE36 bonus code, promo code offers and seasonal campaigns
• Measuring the performance of advertising campaigns that direct players to our sign up code and welcome offers
• Limiting how frequently you see the same advertisement
• Sharing data with advertising networks so that relevant offers — such as ICE36 no deposit bonus promotions where applicable — can be shown to appropriate audiences

Third-Party Cookies

Some cookies on our site are set by third parties rather than by us directly. We work with game suppliers including Playtech, Evolution, Stakelogic and others to deliver over 5,000 games on our platform. These providers, as well as our analytics and advertising partners, may place their own cookies on your device when you access content delivered through their systems.

We do not control the cookies set by these third parties. We encourage you to review the privacy and cookie policies of any third-party services you interact with through ICE36. We are not responsible for the content or accuracy of third-party cookie policies.

Your Cookie Choices and Controls

We respect your right to control how cookies are used when you visit our site. When you first arrive at ICE36 Casino, we will present you with a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can update your cookie settings at any time through the cookie preference centre on our site.

In addition to our on-site controls, most browsers allow you to manage cookie settings directly. You can typically:

• View which cookies are stored on your device and delete them individually or in bulk
• Block all cookies or block cookies from specific websites
• Set your browser to notify you each time a cookie is placed
• Use your browser's private or incognito mode, which does not save cookies after you close the window

Please note that restricting or deleting cookies may affect the functionality of our site. In particular, blocking strictly necessary cookies will prevent you from accessing the ICE36 login page, your account, and the cashier. We recommend enabling at least the strictly necessary category to enjoy uninterrupted play.

Cookies and Responsible Gambling

We take player safety seriously. Some of the cookies we use play a direct role in our responsible gambling framework. For example, cookies help us apply deposit limits, session reminders and self-exclusion settings consistently across your visits to ice36.co.uk. Our ICE36 casino operates under a licence issued by the Gambling Commission of Great Britain (account number 39326), held by Skill on Net Ltd, and we are required to maintain effective player protection measures — some of which rely on cookie-based identification.

If you have self-excluded through our platform, we use cookies alongside other account-level controls to help enforce that restriction. Please be aware that clearing cookies or using a different device may reduce the effectiveness of browser-level exclusion tools, which is why we always recommend applying self-exclusion directly through your account settings.

Data Retention

Different cookies remain on your device for different lengths of time. Session cookies are temporary and are deleted automatically when you close your browser. Persistent cookies remain on your device for a defined period, which varies depending on the purpose of the cookie. We review our cookie retention periods regularly to ensure they remain appropriate and proportionate.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation or our business practices. When we make material changes, we will notify you through an updated notice on our website. We encourage you to review this page periodically so that you remain informed about how we use cookies. Your continued use of ice36.co.uk following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Cookie Policy or how we handle your data, please get in touch with our support team. We are available via live chat between 06:00 and 00:00 GMT, by email at support@ice36.com, or through the contact form on our website. ICE36 is operated by Skill on Net Ltd, registered in Malta under Reg. No. C50024, Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120.