ICE36 Casino Privacy Policy

At ICE36, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at ice36.co.uk. We are operated by Skill on Net Ltd, registered in Malta under Registration Number C50024, with our business address at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120. Our services are licensed by the Gambling Commission of Great Britain under account number 39326. By using our services, you agree to the practices described in this document. Please read it carefully.

1. Information We Collect

Here at ICE36 Casino, we collect personal information from you in order to provide a safe, compliant, and enjoyable gaming experience. The categories of data we may collect include the following:

• Full name, date of birth, and contact details including your email address and phone number
• Residential address and proof of identity documents
• Financial information including payment method details, deposit and withdrawal history
• Account login credentials and account activity history
• Device information, IP address, browser type, and operating system
• Gameplay data including your session history, wagering activity, and game preferences
• Communications you send us through our contact form, live chat, or via support@ice36.com

We also collect certain data automatically through cookies and similar technologies when you browse our website. You can read more about this in our Cookies section below.

2. Why We Collect Your Data

At ICE36, we use your personal information for specific, lawful purposes. We do not collect more data than is necessary to fulfil these purposes. The reasons we process your information include:

• To create and manage your account and verify your identity
• To process deposits and withdrawals through accepted payment methods such as Visa, Mastercard, PayPal, Trustly, Paysafecard, and Apple Pay
• To comply with our legal obligations under our Gambling Commission of Great Britain licence (account number 39326), including anti-money laundering and responsible gambling requirements
• To conduct affordability assessments and funding verification checks as required under safer gambling frameworks
• To deliver bonuses, promotions, and personalised offers including ICE36 free spins, bonus codes, and Daily Picks
• To monitor gameplay for signs of gambling-related harm and fulfil our responsible gaming obligations
• To respond to your enquiries and provide customer support in English via live chat (06:00–00:00 GMT) and email
• To send you relevant marketing communications where you have given your consent
• To improve our website, mobile app, and the overall service we provide

3. Legal Basis for Processing

We at ICE36 Casino process your personal data on the following legal grounds:

• Contractual necessity – to fulfil our obligations under your account registration and the terms of our services
• Legal obligation – to meet regulatory requirements imposed by the Gambling Commission of Great Britain and applicable anti-money laundering legislation
• Legitimate interests – to protect the integrity of our platform, prevent fraud, and continuously improve our services
• Consent – for optional marketing communications and non-essential cookies, where you have explicitly opted in

4. Sharing Your Information

Our ICE36 platform does not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Payment service providers required to process your transactions
• Identity verification and KYC service providers
• Game suppliers and software providers whose titles appear on our platform
• Regulatory authorities, including the Gambling Commission of Great Britain, when legally required
• Fraud prevention agencies and law enforcement bodies where applicable
• Other brands operating under the same Skill on Net Ltd licence, specifically in relation to self-exclusion enforcement — a self-exclusion placed on one Skill on Net brand affects all accounts under the same licence, including your ICE36 account

Any third party we engage is required to handle your data securely and in accordance with applicable data protection law.

5. Cookies and Tracking Technologies

We at ICE36 use cookies and similar tracking technologies to enhance your experience, analyse website performance, and deliver relevant content. Cookies are small files placed on your device when you visit our site. We use the following types:

• Essential cookies – necessary for the site to function, including your ICE36 login session and account security
• Analytical cookies – help us understand how visitors interact with our site so we can improve it
• Functional cookies – remember your preferences and settings for a more personalised experience
• Marketing cookies – used where you have consented, to show you relevant promotions and offers

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website and ICE36 app.

6. Data Retention

Our ICE36 Casino team retains your personal data for as long as your account is active or as required by law. Under gambling regulations, we are generally required to retain account and transaction records for a minimum of five years following account closure. After this period, we securely delete or anonymise your data unless a longer retention period is required by applicable legislation.

7. Your Rights

We respect your rights under applicable data protection law. As our player, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing
• Withdraw your consent for marketing communications at any time
• Request a copy of your data in a portable format
• Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, you may contact us at support@ice36.com or through the contact form on our website. We will respond to your request within the timeframes required by law.

8. Security Measures

At ICE36, we implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our security practices include encrypted data transmission, secure server infrastructure, and access controls limiting who within our organisation can view your information. While we are committed to protecting your data, no online transmission is entirely risk-free, and we encourage you to keep your account credentials confidential.

9. Children and Minors

Our services are strictly available to individuals aged 18 and over. We do not knowingly collect personal data from minors. All players are required to verify their age as part of our registration and KYC process. If we discover that a minor has registered an account, we will close it immediately and delete the associated data.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or applicable law. Our ICE36 team will notify you of material changes by posting the updated policy on our website. We encourage you to review this page periodically to stay informed. Continued use of our services following any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. You can contact our support team via live chat, available daily from 06:00 to 00:00 GMT, by emailing us at support@ice36.com, or through the contact form available on ice36.co.uk. We are here to help and will do our best to address your enquiry promptly.